{"id":116,"date":"2021-04-15T17:19:36","date_gmt":"2021-04-15T17:19:36","guid":{"rendered":"https:\/\/wordpress-trial.d.muchbetter.com\/?page_id=116"},"modified":"2023-05-02T12:19:21","modified_gmt":"2023-05-02T12:19:21","slug":"help","status":"publish","type":"page","link":"https:\/\/staging-muchbettertest.kinsta.cloud\/de\/help\/","title":{"rendered":"Hilfe"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85480e7 e-flex e-con-boxed e-con e-parent\" data-id=\"85480e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71ec378 e-con-full e-flex e-con e-child\" data-id=\"71ec378\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fca693 elementor-widget elementor-widget-text-editor\" data-id=\"6fca693\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHole dir Unterst\u00fctzung\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cecd10 elementor-widget elementor-widget-heading\" data-id=\"9cecd10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Wir sind hier, um Ihnen zu helfen<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0b505 elementor-widget elementor-widget-text-editor\" data-id=\"dd0b505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Finden Sie Ihre Antwort in wenigen Minuten in unserem Hilfecenter.<\/p><p>Wenn Sie die gesuchte Antwort nicht finden, senden Sie eine E-Mail an unser Kundendienstteam oder kontaktieren Sie uns \u00fcber die Hilfe-Schaltfl\u00e4che unten.\u00a0<span style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-ff105ee ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Unser Kundensupport-Team besteht aus hilfsbereiten und mehrsprachigen Mitarbeitern. Das Team ist 24 Stunden am Tag, sieben Tage die Woche aktiv und arbeitet hart daran, E-Mail-Anfragen innerhalb weniger Stunden zu beantworten.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c2712 e-con-full e-flex e-con e-child\" data-id=\"d8c2712\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-174708b e-con-full e-flex e-con e-child\" data-id=\"174708b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-185bf1a e-con-full e-flex e-con e-child\" data-id=\"185bf1a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c49290 elementor-widget elementor-widget-image\" data-id=\"8c49290\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10799\" alt=\"Personenunterst\u00fctzungssymbol\" srcset=\"https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png 150w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-300x300.png 300w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-12x12.png 12w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a886f1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1a886f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.muchbetter.com\/hc\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hilfezentrum<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696935f elementor-widget elementor-widget-text-editor\" data-id=\"696935f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Besuchen Sie unser Hilfecenter, um schnelle Antworten auf die am h\u00e4ufigsten gestellten Fragen zu erhalten.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d2028 e-con-full e-flex e-con e-child\" data-id=\"37d2028\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5f48a elementor-widget elementor-widget-image\" data-id=\"0d5f48a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10804\" alt=\"E-Mail-Support-Icon-Umschlag\" srcset=\"https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png 150w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-300x300.png 300w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-12x12.png 12w, https:\/\/staging-muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaf55e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cfaf55e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@muchbetter.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schreiben Sie uns eine E-Mail<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541e852 elementor-widget elementor-widget-text-editor\" data-id=\"541e852\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Wir sind bestrebt, alle E-Mail-Supportanfragen innerhalb weniger Stunden zu beantworten.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a32bc3 e-flex e-con-boxed e-con e-parent\" data-id=\"5a32bc3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d88a2c e-con-full e-flex e-con e-child\" data-id=\"8d88a2c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9a37fe9 e-con-full e-flex e-con e-child\" data-id=\"9a37fe9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6e5bd8f e-con-full e-flex e-con e-child\" data-id=\"6e5bd8f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b172c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"92b172c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 113.72 146.98\"><defs><style>.cls-1{fill:#f36233;}.cls-2{fill:#fff;}.cls-3{fill:#719fff;}.cls-4{fill:#ffb361;}<\/style><\/defs><title>Anlage 69<\/title><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Layer_9\" data-name=\"Layer 9\"><path class=\"cls-1\" d=\"M80.71,147H17a6.42,6.42,0,0,1-6.41-6.41v-42h3.73v42A2.68,2.68,0,0,0,17,143.25H80.71a2.68,2.68,0,0,0,2.68-2.68v-26h3.73v26A6.42,6.42,0,0,1,80.71,147Z\"><\/path><path class=\"cls-1\" d=\"M87.12,78.19H83.4V6.41a2.68,2.68,0,0,0-2.68-2.68H17a2.69,2.69,0,0,0-2.68,2.68V27H10.63V6.41A6.42,6.42,0,0,1,17,0H80.71a6.42,6.42,0,0,1,6.41,6.41Z\"><\/path><rect class=\"cls-2\" x=\"20.36\" y=\"21.19\" width=\"57.03\" height=\"103.46\"><\/rect><rect class=\"cls-1\" x=\"36.72\" y=\"10.16\" width=\"24.31\" height=\"3.73\"><\/rect><rect class=\"cls-1\" x=\"45.91\" y=\"131.4\" width=\"5.94\" height=\"3.73\"><\/rect><path class=\"cls-1\" d=\"M10.78,92.73V77.63H0V33.28H71.8V77.63H27.47ZM3.73,73.9H14.51V84.33L26,73.9h42V37H3.73Z\"><\/path><rect class=\"cls-3\" x=\"15.16\" y=\"48.73\" width=\"41.47\" height=\"3.73\"><\/rect><rect class=\"cls-3\" x=\"15.16\" y=\"59.19\" width=\"41.47\" height=\"3.73\"><\/rect><polygon class=\"cls-4\" points=\"53.08 83.14 113.72 83.14 113.72 110.41 102.94 110.41 102.94 123.17 88.84 110.41 53.08 110.41 53.08 83.14\"><\/polygon><rect class=\"cls-1\" x=\"61.92\" y=\"95.25\" width=\"41.47\" height=\"3.73\"><\/rect><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb99800 elementor-widget elementor-widget-heading\" data-id=\"fb99800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00e4ngere Wartezeiten f\u00fcr Antworten auf Kundenanfragen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12dfd6f elementor-widget elementor-widget-text-editor\" data-id=\"12dfd6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An unsere MuchBetter-Kunden weltweit,<br>Die weltweiten Ver\u00e4nderungen im Zahlungsverkehr aufgrund von COVID-19 im letzten Jahr haben MuchBetter f\u00fcr viele Kunden und H\u00e4ndler zur bevorzugten Zahlungsoption gemacht, da es sich um eine moderne, schnelle und sichere Methode handelt, wenn sie online oder in Gesch\u00e4ften bezahlen oder Geld an Freunde senden Familie. Darauf folgte eine pl\u00f6tzliche Zunahme der Kundenkontakte, die wir bew\u00e4ltigen mussten, was wiederum zu einer unvorhergesehenen Verl\u00e4ngerung unserer Reaktionszeiten \u00fcber unsere Erwartungen und Ihre als unseren gesch\u00e4tzten Kunden hinaus f\u00fchrte.<\/p>\n<p>Wir haben auf Ihr Feedback geh\u00f6rt und sind entschlossen, uns zu verbessern. Daher liegt unser Hauptaugenmerk auf der Verbesserung unserer mobilen App mit neuen und besseren Funktionen, um Ihnen ein angenehmes Erlebnis zu bieten (damit Sie unsere Hilfe nicht so oft ben\u00f6tigen) und dem Aufbau eines gr\u00f6\u00dferen Kundensupport-Teams, das beispiellose Unterst\u00fctzung rund um die Uhr bietet noch mehr Sprachen und mit schnellen Reaktionszeiten (f\u00fcr den Fall, dass Sie Kontakt aufnehmen m\u00fcssen). Rom wurde nicht an einem Tag erbaut und auch wir brauchen ein bisschen Zeit, um diese Ziele zu erreichen. Bitte haben Sie Geduld mit uns und in der Zwischenzeit k\u00f6nnen Sie unsere besuchen <a href=\"https:\/\/support.muchbetter.com\">Hilfezentrum<\/a> um Antworten auf die h\u00e4ufigsten Fragen zu finden. Wenn Sie keine Antwort auf Ihre Frage finden, k\u00f6nnen Sie ein \u201eSupport kontaktieren\u201c-Formular ausf\u00fcllen, indem Sie die \u201eSupport\u201c-Sprechblase in der unteren rechten Ecke desselben Bildschirms verwenden.<\/p>\n<p>Es tut uns sehr leid, wenn Sie auf ein aktuelles Ticket\/eine aktuelle E-Mail etwas l\u00e4nger warten mussten, als Sie erwarten w\u00fcrden, aber seien Sie versichert, dass Ihre Fragen beantwortet werden und MuchBetter immer eine zuverl\u00e4ssige und sichere Zahlungsmethode ist und bleiben wird , senden und speichern Sie Ihr Geld.<br>Wir sch\u00e4tzen Ihr Verst\u00e4ndnis und Ihre Geduld und k\u00f6nnen Ihnen versichern, dass wir unerm\u00fcdlich daran arbeiten, unseren Kunden zu helfen \u2026 MuchBetter. Wir melden uns bald.<\/p>\n<p>Herzliche Gr\u00fc\u00dfe,<\/p>\n<p>Das MuchBetter-Team<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ec2d9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ec2d9b7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get support We\u2019re here to help you Find your answer in minutes from our help centre. If you don\u2019t find the answer you\u2019re looking for, email our Customer Support team or contact us via the Help button below.\u00a0Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help<\/title>\n<meta name=\"description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a day, seven days a week, and they work hard to respond to email queries within a few hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging-muchbettertest.kinsta.cloud\/de\/help\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help\" \/>\n<meta property=\"og:description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. 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